This Privacy Policy governs your use of our online interfaces and properties (e.g., websites) owned and controlled by Ivation Pharmacy LLC (collectively, “Ivation”, “we”, “us” and “our”, including the www.ivationrx.com website (the “Site”), as well as the services (“Services”) and products (“Products”) available to users through the Site.
If you are looking for California Consumer Privacy Act-specific information, check out our CCPA Notice on our website, which is incorporated into this Privacy Policy.
We are committed to maintaining the privacy and security of your personal information, and we appreciate that health information may be particularly sensitive. This Privacy Policy applies to any products or services offered through any Ivation website (a “Website”) that links to this Privacy Policy (collectively, the “Ivation Services”). Ivation respects the privacy of healthcare providers (“Providers”), subscribers to the Ivation Services (“Members”) and Website Visitors (“Visitors”). This Privacy Policy discloses Ivation’s information collection and dissemination practices in connection with the Ivation Services and applies solely to the information that we collect through the Ivation Services and from Visitors to the Website. This Privacy Policy does not address personal information that you provide to us in other contexts (e.g., through a business relationship not handled through a Website).
Acceptance of Privacy Policy
By using the Website, you agree to the terms of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Ivation Services or the Website. Your continued use of the Ivation Services following the posting of changes to these terms will mean that you accept those changes.
Personal Information Provided by You
Ivation collects your personally identifiable information (“PII”), including health information, through the Ivation Services. When you choose to provide such information, such as when registering to become an Ivation member so that you may receive information and updates regarding the Ivation Services. PII can include your name, prescription and over-the-counter medications, health condition, address, telephone number, e-mail address, Social Security number, date of birth, healthcare coverage, pharmacy, and physician.
Ivation’s Collection of Your Publicly Available Personal Information
In order to better provide the suite of Ivation Services to assist you in managing your healthcare, Ivation may request publicly available personal information about you that is maintained by the consumer data companies Acxiom and/or LexisNexis or other similar services. This publicly available personal information may be used by Ivation to verify your identity in online transactions and to aid in tailoring the Ivation Services to your needs.
Ivation’s Use of Personal Information
Providing the Ivation Services. Ivation will use your PII to address your requests for information, products, or services or in connection with providing you the Ivation Services. Specifically, Ivation may use your PII to provide the following Ivation Services: (i) obtaining your medical information, including PHI, from your physicians, pharmacies, healthcare coverage providers and pharmacy benefit managers (collectively, “Healthcare Providers”), (ii) finding lower prices for your healthcare, (iii) finding arrangements that may reduce the cost to you of your healthcare, (iv) scheduling appointments with Healthcare Providers, (v) contacting Healthcare Providers, including physicians or pharmacies, on your behalf to request information necessary to provide the Ivation Services, including, but not limited to, your medical and healthcare coverage information, your medication history, and your billing information and history, or (vi) creating other seamless, tailored healthcare experiences.
Assisting You in Managing Your Healthcare. Ivation may use your PII to assist you in managing your healthcare, including prescriptions and doctor appointments. To do so, Ivation may contact you by phone, email, or text to (i) find out if you wish to request a prescription refill, (ii) remind you to request a prescription refill, (iii) confirm that a refill request has been submitted, (iv) ask if you wish to transfer a prescription to a different pharmacy, or (v) provide other healthcare services.
Marketing by Ivation. Ivation may also use your PII to deliver advertisements and marketing communications to you that we believe may be of interest. These advertisements and marketing communications will be delivered solely by Ivation. Marketing communications that you receive from Ivation may include (i) advertisements for the Ivation Services, (ii) advertisements for prescription drugs, and (iii) advertisements for other healthcare services or other goods or services.
Disclosure of Personal Information
Ivation does not receive monetary payment in exchange from any external party to buy, rent, or license your PII. Some of Ivation's marketing partners that help bring offers and information to you on Ivation's behalf may also use your PII for their own purposes. Ivation Pharmacy LLC as a HIPAA Covered Entity does not sell HIPAA Protected Health Information ("PHI") in any circumstance.
Disclosures Related to Providing the Ivation Services
You acknowledge that any and all information that you provide to Ivation may be disclosed to Healthcare Providers in order to provide the Ivation Services. For example, Ivation may share your PII with a physician for purposes of scheduling a physician appointment. In addition, Ivation may disclose your information to your health care providers to help them provide better health care to you. Ivation is not responsible for protecting the privacy of your information when it is in the possession of a Healthcare Provider.
Disclosures to Third Parties Assisting In Our Operations. Ivation may share your PII under with other companies that work with, or on behalf of, Ivation to provide products and services. These companies may use your PII to assist Ivation in its operations.
Disclosures Under Special Circumstances. We may provide information about you to respond to subpoenas, court orders, legal process, or governmental regulations, or to establish or exercise our legal rights or defend against legal claims. We believe it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.
Business Transfers. We may share your PII with other business entities in connection with the sale, assignment, merger or other transfer of all or a portion of Ivation’s business to such business entity. We will require any such successor business entity to honor the terms of this Privacy Policy.
Automatically Collected Information and Anonymous Information
Each time a Visitor uses the Ivation Services, Ivation collects some information to improve the overall quality of the Visitor’s online experience.
Aggregated Data. Ivation collects aggregate queries for internal reporting and also counts, tracks, and aggregates the Visitor's activity into Ivation’s analysis of general traffic-flow on the Websites. To these ends, Ivation may merge information about you into aggregated group data. In some cases, Ivation may remove personal identifiers from PII and maintain it in aggregate form that may later be combined with other information to generate anonymous, aggregated statistical information. Such anonymous, group data may be shared on an aggregated basis with Ivation’s affiliates, business partners, service providers and/or vendors.
Web Server Logs and IP Addresses. An Internet Protocol (“IP”) address is a number that automatically identifies the computer/machine you have used to access the Internet. The IP address enables our server to send you the web pages that you want to visit, and it may disclose the server owned by your Internet Service Provider. Ivation may use IP addresses to conduct analyses and performance reviews and to administer the Ivation Services.
Cookies and Web Beacons. Cookies are pieces of information that a website transfers to a user’s computer for purposes of storing information about a user’s preferences. Cookies in and of themselves do not personally identify users, although they do identify a user’s computer. Many websites use cookies as a standard practice to provide useful features when a user visits the website and most web browsers are set up to accept cookies. Ivation uses cookies to improve your online experience when using the Ivation Services. You can set your browser to refuse cookies, but some portions of the Ivation Services may not work properly if you refuse cookies. Some of Ivation’s web pages may use web beacons in conjunction with cookies to compile aggregate statistics about Ivation Services usage. A web beacon is an electronic image (also referred to as an “action tag,” “single-pixel,” or “clear GIF”) that is commonly used to track the traffic patterns of users from one web page to another in order to maximize web traffic flow and to otherwise analyze the effectiveness of the Ivation Services. Some web beacons may be unusable if you elect to reject their associated cookies. Ivation may also record the movement of Members and Visitors from page to page on the Website in order to improve the Ivation Services.
Referral/Links
The Ivation Services contain links to third-party websites that may offer information of interest. This Privacy Policy does not apply to those websites, and Ivation recommends reviewing those websites’ privacy policies individually.
Security
Ivation understands that storing our data in a secure manner is essential. Ivation stores PII and other data using industry standard physical, technical and administrative safeguards to secure data against foreseeable risks, such as unauthorized use, access, disclosure, destruction or modification. When Ivation is acting on your behalf pursuant to the agency agreement, it is not a covered entity or business associate subject to HIPAA; however, Ivation has implemented data security measures that are consistent with the standards of the HIPAA security regulations. Please note, however, that while Ivation has endeavored to create a secure and reliable website for users, the confidentiality of any communication or material transmitted to or from the Ivation Services or via e-mail cannot be guaranteed.
Your Role in Protecting Your Privacy
You are responsible for maintaining the confidentiality of your Ivation account password. Never share your Ivation password with anyone you don’t want accessing your account. You agree that you will provide access to your password only to spouses and/or dependents, and you agree any user of your password is bound by the terms set forth in this Privacy Policy and the Terms of Use. It is your sole responsibility to inform Ivation of any need to deactivate a password.
Response to “Do Not Track” Signals
Some Internet browsers include the ability to transmit “Do Not Track” signals. Since uniform standards for “Do Not Track” signals have not yet been adopted, Ivatino does not process or respond to “Do Not Track” signals.
Children's Privacy Protection
Under Age 13
Ivation understands the importance of protecting children's privacy in the interactive online world. The Ivation Services, including the Websites, are not designed for, or intentionally targeted at, children under 13 years of age. It is not our policy to intentionally collect or maintain information about anyone under the age of 13. No one under the age of 13 should submit any PII to Ivation, a Website.
Changes
At certain locations on a Website where information about you may be requested, you are offered the opportunity to opt-out of receiving communications from Ivation. You may also review and request changes to your PII that Ivation has collected, including the removal of your PII from Ivation’s databases in order to prevent receipt of future communications or to halt receipt of the Ivation Services, using any of the following options:
You can send your request via e-mail to: [email protected]
You can mail your request to the following postal address:
Ivation Pharmacy LLC
305 N Heatherwilde Blvd, Suite 220
Pflugerville, TX 78660
Policy Updates
This Privacy Policy may be revised from time to time as we add new features and services, as laws change, and as industry privacy and security best practices evolve. We display an effective date on the policy in the upper right corner of this Privacy Policy so that it will be easier for you to know when there has been a change. If we make material changes to this Privacy Policy regarding use or disclosure of PII, we will provide notice on the Ivation website. Small changes or changes that do not significantly affect individual privacy interests may be made at any time and without prior notice.
Additional Disclosures
Notice related to the California Consumer Privacy Act is available at CCPA Notice on our website.
Questions?
If you have any questions about this Privacy Policy or about Ivation’s handling of your information, please contact [email protected].